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kymmis > Phone Directory : Voice Response Instructions

Automated Voice Response

Automated Voice Response
Provider Services
Provider Enrollment
EDI Electronic Billing

Simply dial toll free 1-800-807-1301. So that you may be served promptly, please have your eight digit Medicaid Provider Number ready. Note: The information given is subject to change without notice.

Press * Keypad Button 1 - For assistance using automated customer services
 
Press * Keypad Button 1 - For Eligibility Verification
           Press * Keypad Button 1 - For newborn eligibility verification.
           Press * Keypad Button 2 - For standard eligibility verification.
 
Press * Keypad Button 2 - For Kenpac, TPL, Lock-in, Service Limitation, Managed Care CoPay information.
           Press * Keypad Button 2 - For Kenpac information.
           Press * Keypad Button 3 - For Third Party Liability information.
           Press * Keypad Button 4 - For Managed Care information.
           Press * Keypad Button 6 - For Lock-In Eligibility.
           Press * Keypad Button 8 - For Service Limitation information.
 
Press * Keypad Button 4 - For Provider Check Write.
 
Press * Keypad Button 5 - For Claim Status.
           Press * Keypad Button 1 - For inquiring on a TCN.
           Press * Keypad Button 2 - If you do not have a TCN.
 
Press * Keypad Button 6 - For Pro Review information.

Press * Keypad Button 0

- For assistance from a Representative.
Last Updated 5/15/2019 
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